1. INFORMATION COLLECTION
1.1 Information You Provide to Us
When You use the Website and/or avail of Our Services, You may provide Us with information about You, including, but not limited to, Your name and contact information, Your address. When You use the Website, We may also collect information related to Your use of the Website and aggregate this with information about other users.
1.2 Information Received from Third Parties
1.3 Information Collected Automatically Through Use of the Website
Similar to any other online platform, We receive technical data including, but not limited to, Your unique device identification number, Your location data, Your internet speed, and other such information. We shall store this technical data; to improve your experience while browsing the Website. The technical information collected on Our servers are used to analyse how people use Our Services, improve Our Website functions, and to serve You with other information and/or data that may be of interest to You. Automatic data collection may include, but is not limited to, information pertaining to the browser and operating system You are using, the URL or advertisement that referred You to Our Website, the search terms You entered into a search engine that led You to the Website, areas within the Website that You visited, links You clicked on, pages or Content You viewed, the duration of Content viewed by You and other similar information and statistics about Your interactions (such as, Content response times, download errors, length of visits to certain pages, and other information commonly shared when browsers communicate with other websites). We may combine any/all data collected during Your usage of Our Website along with any other information retrieved about You. We do this to improve marketing, analytics, and Website functionality. The data collected may also include the Internet Protocol (“IP”) address or other device identifiers for any device (computer, mobile phones etc.) used to access the services and Website.
1.4 Information Collected at Vets24 Veterinary Clinic
When You avail of Our Service(s), You may provide Us with information about You, how You heard about us and Your respective animal(s) such as, but not limited to, their name, history, and/or medical files. We may also include any procedures and/or Service(s) availed by You for your respective animal(s).
2. USE OF INFORMATION
2.1 In the course of using the ‘Contact Us’ section of Our Website, We may collect Personal Information about You as necessary that identifies You as a specific individual and can be used to contact or identify You (“Personal Information”). Examples of Personal Information include Your name, electronic mail address, delivery address, and phone number. Such information may be provided to Us, in-person at Vets24 Veterinary Clinic as well. Additionally, You may provide us with further details in-person at Vets24 Veterinary Clinic, this may include, but is not limited to, Your card and/or bank details. We use Personal Information and other information to:
2.1.1 Provide and improve the Website, address Your inquiries, verify the information You provide is valid, and for compliance and internal business purposes.
2.1.2 Contact You with administrative communications and or promotional offers (on behalf of Us or third parties) and other information that may be of interest to You.
2.1.3 Contact You in regard to any Service(s) being provided for Your animal(s) and/or Contact You in regard to any Service(s) recommended for Your animal(s).
2.1.4 Tailor the Content by displaying offers in reference to the Website and/or elsewhere.
2.1.5 Administer and develop Our business relationship with You and, if applicable, the corporation or any other legal entity You represent.
2.1.6 Enforce and comply with the relevant Applicable Laws, including to conduct an investigation, to protect the property and respective rights of Vets24 Veterinary Clinic or any User on the platform, for any activity We may consider poses a risk of being, illegal, fraudulent, unethical activity.
2.1.7 Comply with legal obligations, analysing and improving Our business, communications, and responding to Your inquiries about Our Services.
3. DATA RETENTION
3.1 If You do not request Us to delete certain data and/or information, We reserve the right to retain the information You may submit to verify Your identity for an unlimited period, and We retain other information We collect on an unlimited period as well. This may include information such as, but not limited to, Your credit or debit card details, medical files, past medical history of the animal(s), prescribed medication, and/or any instructions provided to the User and/or Owner. Your information may be retained for backup, analysis, and business continuity purposes. If You provide Us with Your Personal Information or any other data, We encourage You to regularly update the data to ensure that We have accurate and up-to-date information about You. Where the data is provided through the ‘Contact Us’ section or referral form, then any updates to the data shall be processed through the Website. However, if the data has been provided in-person at Vets24 Veterinary Clinic, then any updates to the data shall be made directly either in person or through the phone.
4. DATA SHARING AND DISCLOSURE
We may share Your data to provide Our services, for legal and investigative purposes, in connection with the Website, promotions, or if We are part of a merger or acquisition. We may also share non-identifying and Personal Information with third parties.
4.1 We may share Your Personal Information and/or data at any time, under the following circumstances:
4.1.1 Where We are legally required to do so in order to comply with Applicable Laws, governmental requests, judicial proceedings, or legal processes, such as in response to a court order;
4.1.2 Where We believe it is necessary to investigate, prevent, or take action regarding potential violations of Our Terms and/or policies, suspected fraud, situations involving potential threats to the safety of any person or User, any illegal activities, or as evidence in litigation as required by law;
4.1.3 With third-party service providers, contractors, agents who perform services for Us or on Our behalf and require access to such information to do that work, employees or affiliates. Examples include, payment processing, data analysis, electronic mail delivery, hosting services, customer service, laboratory services and marketing efforts. We may allow selected third parties such as, but not limited to, Google Analytics and Survey Monkey to use tracking and survey technology on the Website, which will enable them and/or other third parties to collect data about how You interact with the Website over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain Content and better understand online activity;
4.1.4 Where there is a transfer of business ownership such as, a merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company;
4.1.5 To offer You certain promotions.
4.2 We may share and disclose Your Personal Information for any other purpose with Your consent.
4.4 When providing Personal Information, collected through use of Our services, Users and/or Owners agree to the use, processing, and storage of Personal Information in countries which may have data protection laws that differ from the laws in the User’s and/or Owner’s country.
4.5 We also collect any/all information, that is not considered Personal Information, made available through web browsers and servers and may include, browser type, language preference, referring site, and date and time of each visitor’s request.
4.6 Moreover, Vets24 Veterinary Clinic shall be conducting surveys through Survey Monkey and/or other platforms, to assess factors including, but not limited to, to the service provided by the staff at Vets24 Veterinary Clinic. Additionally, Vets24 Veterinary Clinic shall collect data concerning how the User and/or Owner heard about them.
5. COOKIES AND SIMILAR TECHNOLOGY
5.4 Pursuant to Clause 4.1.3 above, We may use tracking technology on the Website, including, but not limited to, Google Analytics, which will enable third-party websites, including, but not limited to Google, to collect information about the way in which You interact with Our Website.
6.1 We do not sell, trade, or rent Users’ Personal Information to others. We may, however, share generic aggregated demographic information, not linked to any Personal Information with Our business partners and trusted affiliates.
6.2 We endeavour to exercise Our best efforts to keep Your information secure. However, We cannot guarantee the safety of Your Personal Information and therefore shall not be held liable, in any manner and capacity whatsoever, in the event of a breach of security beyond Our reasonable control.
7. OTHER WEBSITES
9. ACCEPTANCE OF THESE TERMS
10. CONTACT INFORMATION